Cancellation & refund policy
Last updated 14 October 2026
In short: cancel any time from Billing and keep your plan until the paid month ends. Monthly payments aren't refunded once the month has started, but we always refund duplicate or mistaken charges.
Cancelling your subscription
- You can cancel Pro or Pro+ at any time from Workspace → Billing, or by writing to billing@wealthsieve.com from the email address on your account.
- Cancelling stops the next renewal. There is no cancellation fee and no minimum term.
- You keep your plan and its monthly analyses until the end of the month you've already paid for. After that, your account moves to the Free plan and your research history stays available.
- To switch between Pro and Pro+, cancel your current plan and subscribe to the other once it ends, or write to billing@wealthsieve.com and we'll switch it for you.
Refunds
Each monthly payment covers the month that starts when you're charged, and you can start using your plan's analyses straight away. So payments are not refundable once that month has begun, including for unused analyses or part-months after you cancel.
We will refund you in full when:
- you were charged more than once for the same month;
- you were charged for a renewal after you had cancelled;
- you were charged the wrong amount because of an error on our side; or
- you paid but your plan was never switched on and we couldn't fix it within 2 working days of you telling us.
If we close your paid account without a breach of our terms on your part, we will refund the unused part of the current month. Nothing in this policy limits any right to a refund you have under Indian consumer protection law.
How to ask for a refund
Write to billing@wealthsieve.com within 30 days of the charge, from the email address on your account. Include the payment reference shown under Workspace → Billing (it starts with pay_) and tell us what went wrong. We reply within 2 working days.
When the money reaches you
Approved refunds are sent through Razorpay to the payment method you used, within 2 working days of approval. Your bank or card issuer usually takes a further 5 to 7 working days to show it in your account.
Failed renewals
If a renewal payment fails, Razorpay will retry it over the following days. Your plan stays on for 2 days after the renewal date, and switches back on as soon as a retry succeeds. If the payment still can't be collected, your subscription stops and your account moves to the Free plan. You are never charged for a month you didn't pay for, and you can subscribe again at any time.
Free and Enterprise plans
The Free plan has no charges. Enterprise plans follow the cancellation and refund terms in your agreement with us.
Contact
Questions about billing, cancellations or refunds: billing@wealthsieve.com. If you're unhappy with how we handled a request, write to our grievance officer at grievance@wealthsieve.com.